This plan provides a more structured and manageable
means to maintain IT systems. It involves faster problem resolution
and involves placing an engineer or two (as per client’s
requirement and workload) onsite to address any outstanding
issues and inspect the health and condition of all servers
and critical systems on your network. One engineer will be
allocated as Primary Technical Contact to each client and
he/she will be responsible for timely addressing of all maintenance
issues. In the event that he/she is not available or unable
to attend to the clients' needs then the Secondary Technical
Contact will address the problem. Digital Dominance will ensure
that both engineers are familiar with each client's site and
able to provide a high level of service. Preventative maintenance
will be conducted to reduce the likelihood of problems affecting
the day to day operations.
This facility can be likened to the regular maintenance required
for servicing a motor vehicle. Without such regular servicing
you are most likely to break down and cause major damage which
in turn can incur some hefty costs. We have found a significance
decrease in the number of calls we receive from our clients
as a result of this facility.
Key systems such as, File and Print Services, Internet and
Email Systems, Backup, Virus protection and Firewalls will
be inspected and updated accordingly to the latest service
packs and/or revisions on periodic bases. All servers’
system state will automatically be backed up daily and comprehensive
virus checks will be run.
Weekly Maintenance Routines
Comprehensive weekly maintenance routines will be performed
on a specified day of every week. A typical list of tasks
to be carried out during these scheduled weekly maintenance
routines includes the following:
- Review of Server Error logs and address any issues that
might cause a problem.
- Apply any critical service packs and software upgrades.
- Check capacity of hard disk drives and monitor disk usage.
- Perform comprehensive backup of all sensitive data.
- Verify that the backup procedures are working properly
and conduct a test restore of a folder. This will verify
that the tape drive is operating correctly.
- Check the Internet/Mail Server. Review error logs and
carry out periodic cleaning of queues.
- Upgrade firmware in Firewalls and verify correct operation.
- Test speed of network and Internet connection via sample
download/upload and notify connectivity provider if performance
level not deemed appropriate.
- Check all printers’ cartridge/toner level and order
replacements in advance if required.
- Ensure that Virus Updates are being applied automatically
and review virus activity logs.
- Address any miscellaneous workstation related issues that
did not warrant a specific visit.
- Meeting to discuss current issues and address future requirements.
A customized task list will be created to suit each individual
environment to ensure that key areas are being addressed.
We estimate that the basic scheduled weekly maintenance routines
will take approx 3 - 4 hours; this estimate excludes any time
spent addressing miscellaneous server and workstation issues
not listed on the checklist. Monthly Maintenance is billed
on the 1st of each calendar month according to rates decided
in the maintenance contract.
Other features of our Monthly Maintenance Contract:
The Priority Maintenance Plan provides access to a new range
of facilities that are aimed at making the day to day maintenance
and future planning easier and more effective.
Remote Management of Servers:
With the use of remote control software such as Terminal Services
and the Internet we can remotely monitor and act on server
related problems without having to make an onsite visit, even
on weekends when designated engineers are not present onsite.
This provides faster problem resolution, and reduces the costs
of having an engineer onsite 24/7, for issues that can be
rectified remotely.
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